Ace Hardware, an Oak Brook-based retailer, confirmed it was actively managing the consequences of a recent cyberattack. John Venhuizen revealed the unsettling news to retail customers and members of the company.

What happened at Ace Hardware?

Ace Hardware’s IT system was attacked by a digital attack on a Sunday morning. The cyberattack was not silent; it was powerful enough to affect the majority of Ace Hardware’s IT systems. The main operating systems of the company, such as ACENET and Warehouse Management Systems (ARMA), were either completely or partially suspended.

What is the impact?

The attack had immediate and significant ripple effects. Venhuizen’s email outlined the implications, noting that many crucial operational services had been halted by the breach. Hot Sheets, Invoices, Ace Reward, and the Care Center phone system were all affected. It became clear how serious the attack was when shipments and scheduled deliveries on October 30th were cancelled.

Does Online Shopping at Ace Hardware Get Affected?

The timing of the cyberattack could not have possibly been worse in an era when online shopping has become ubiquitous. On Monday, an obvious banner was posted on Ace’s site announcing the inability to accept online orders. The banner was a clear indicator of how the cyber-attack had crippled Ace’s online commerce.

What about in-store purchases?

Ace Hardware is guiding customers away from the digital chaos and towards a traditional approach. Ace Hardware advised customers who needed hardware to visit their nearest Ace store. This temporary pivot to brick and mortar stores is a temporary buffer against the impact of the cyber attack on digital services and delivery.

Ace Hardware: What is the response?

Venhuizen acknowledged the seriousness of the situation and assured that Ace is not taking the matter lightly. Ace has mobilized a dedicated team with the help of technical forensic specialists to alleviate the crisis. In a note from the CEO, he emphasized that urgent and unrelenting efforts are being made to restore full operating capacity.

What does this mean for Ace Hardware customers?

Ace customers will immediately feel the impact of this cyberattack, as they won’t be able to shop with their usual ease and comfort. The company assures that the physical stores will remain open, but those who are used to digital shopping must temporarily adapt. Venhuizen also raised concerns about data security. However, at the time Venhuizen sent his message, there were no specifics mentioned.

What is the next step for Ace Hardware?

Venhuizen’s speech emphasized the importance of restoring all operations to normal as quickly as possible. The word “frenziedly” used to describe the efforts of the team suggests that they are not leaving any stone unturned in their quest to resolve the aftermath of the cyberattack. The company will likely continue to investigate the breach in depth, strengthen its cybersecurity measures and keep customers and members updated on its progress.

The conclusion of the article is:

Ace Hardware’s experience with cyber-adversity brought to light how vulnerable even the most well-established retail operations can be. In today’s digitally-driven world, it is important to have robust cybersecurity strategies. Ace Hardware is working tirelessly to restore normalcy. Its customers can only wish for a quick resolution. They may also take this opportunity to appreciate how resilient physical retail has been in the face digital disruptions.


  • FAQ 1: What was the Ace Hardware cyberattack?
    Ace Hardware’s IT system was severely affected by a cyber-attack, which affected various platforms for customer service and operational support.
  • FAQ 2: Is Ace Hardware affected by the cyberattack?
    Customers may experience service delays as a result of the compromised IT systems.
  • FAQ 3: Is it possible to order online at Ace Hardware?
    Ace Hardware is currently unable to accept orders online due to a cyber-attack.
  • FAQ 4: Has any customer data been compromised as a result of the Ace Hardware cyberattack?
    Ace Hardware, according to the latest reports has not confirmed whether any data of customers was compromised in the cyberattack.
  • FAQ 5: How is Ace Hardware responding to the cyberattack?
    Ace Hardware has enlisted the help of forensic experts in order to quickly resolve this issue and return operations.