There are many similarities between Service cloud and Sales Cloud in terms of their functionality. Some of the features that are not found in Sales Cloud can be found in Service Cloud modules. These are the Salesforce modules:
Sales Cloud Features:
1. Contact and Account Management
The sales cloud allows one to manage customer communications, business contacts, and other management tasks.
2. Dashboards & Reports
You can also use the sales cloud to monitor your business progress and reports, and highlight all of its strengths and weaknesses. With the Sales Cloud, you can access your dashboard and reports from anywhere at any time.
3. Management of Leads
The Sales Cloud allows you to keep track of potential leads, manage them and upgrade your campaigns to increase your sales rate and target customers.
4. Mobile Optimization
Your mobile phone can be used as a mini office management station. You can view work opportunities, manage leads and log calls. You can also toggle dashboard and perform many other tasks that the sales cloud requires.
5. File sharing and synchronization
With the cloud services, file sharing and syncing are now simple and secure. It is easy to find any mail by simply searching and finding the files you want to share or store.
6. Approvals for Work Process
You can quickly plan your business using the Sales Cloud’s visual workflow. These include confirmation methods for sales, discounts and expenses as well as all other attributes.
Chatter, CTI Integration, Custom Apps, Self-Service Portal, Calendars, Events, and a self service portal are just a few of the features. Sales Cloud is a powerful module within the Salesforce platform that businesses can use.
Service Cloud Features:
The Service Cloud module includes all of the Sales Cloud features, but also features that are unique to it. These are additional features you can avail of the Service Cloud module.
1. Service Console
This stage involves the handling of all essential cases. A specialist will help you to organize all tasks so that your customers can benefit from your services.
2. Customer Service
It provides customer service through social media on a single platform, without asking customers to visit other websites.
3. Mobile Platform
To keep track of customer service at any time and place, the customer support services will be available on the mobile platform.
4. Chat Services
Service Cloud provides live chat services for customers to provide online assistance about products and services offered by the company.
5. Knowledge Base
The service cloud can be used to create a knowledge base which is very useful for agents. This will allow agents to quickly find answers and solve cases quicker. This allows for faster resolution of issues.
6. Email your Case:
Email to case allows you to automatically respond to case submissions by using auto-response records. You can, for example, send customers an automated reply to let them know that someone from your company has received their inquiry.
Other features include Omnichannel routing, Service agreements and Service SLA timelines. Additional licensing is required for some features in the Sales and Service clouds.
There are practical differences between Service Cloud and Sales Cloud
The Salesforce platform adapts the Sales Cloud module to allow you to get more deals on the optimization of your business, which will increase market interaction. It will help you make fast business decisions and make better choices. It will allow you to close more deals faster and earn higher returns.
The Service Cloud module of Salesforce Platform can be adapted to increase productivity. Agents will have the flexibility to work from anywhere and at any hour. Service cloud implementation creates lifetime value, which enhances customer experience.
Service Cloud ensures that your confidential and personal information are kept safe within the cloud platform. This helps to prevent any adverse effects to the business. You can also track cases and reports faster to identify any problems in your business processes so you can fix them quickly to increase sales.
You now have an understanding of the differences between Salesforce’s two most effective modules, Sales Cloud and Service Cloud. Both can be used to help small and large businesses improve their management efforts, gain more customers, and do better business.